Privacy Policy

Effective Date: 1 January 2026

Spray Foam Removal York respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep things simple and only collect what we need to quote and carry out spray foam removal work for you.

Information We Collect

When you call, email or fill in a form on our website, we collect your name, phone number, email address and the address where the work is needed. We also note details about your property and the spray foam issue so we can give you an accurate quote.

We collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type and the pages you visit. This helps us keep the website running smoothly and understand which pages are useful.

How We Use Information

We use your contact details to respond to your enquiry, arrange a survey or site visit, provide a quote and carry out the spray foam removal work you ask for. We may also contact you about the job, including scheduling and follow-up.

We use website usage information to improve our site, fix problems and make sure our services reach the right people. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. Cookies are small text files stored on your device. They help the site work properly and give us anonymous statistics.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the website may not work as well.

Analytics and Third-Party Tools

We use trusted third-party tools, such as website analytics services, to collect standard internet log information and details of visitor behaviour. This data is aggregated and does not identify you personally.

These third parties have their own privacy policies and may process data outside the UK. We only work with providers who take data protection seriously and use your information in line with UK law.

Data Sharing and Disclosure

We share your information only when needed to deliver our services. This includes our own team, trusted subcontractors who help with spray foam removal, and service providers who support our website or communications.

We may disclose your information if required by law, to enforce our legal rights, or to protect the safety of our team and customers. We never sell or rent your personal data.

Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy. For quotes and completed jobs, we usually keep records for up to six years to meet our legal and accounting obligations.

When your information is no longer needed, we securely delete or anonymise it.

Data Security

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. These include secure storage, access controls and staff training.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to ask for a copy of the personal information we hold about you, to have it corrected if it is wrong, and to request that we delete it where we no longer need it. You can also object to certain processing or ask us to restrict it.

To exercise any of these rights, contact us using the details below. We will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO).

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their details, please contact us and we will delete the information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

Contact Information